NECS Celebrate 5 Years of Success in the North West
NECS set up their Manchester office on 9 August 2010 and since then have gone from strength to strength, with a forecast 45% growth in 2015 based on current turnover. NECS was already trading well in the North East and Yorkshire, so Manchester and the North West seemed an obvious progression; the main aim is to become national in the near future. The client mix in the area is mainly health care, education and office and industrial.
Meet the team
Our operations manager Jim Farrell is based in Manchester as it happens, but the area manager for the North West is Darren Street. We have more than fifty operatives working around our numerous client sites, with Rebecca Howarth as Darren’s supervisory assistant and Billy Thompson as a mobile cleaner. Our team is a tight-knit operation and deals with almost everything the job can throw at them – all other functions are dealt with by our head office, which is in Cramlington.
Our achievements so far …
Obviously, we are really proud of our growth in business, which is increasing year on year. But something over and above simple growth is the awarding of the triple standards in 2014 as part of the NECS group – ISO 9001, ISO 14001 and OHSAS 18001. We love our feedback as well and bet that any company would be happy to get such great accolades – check out the website for more testimonials; they’re fabulous – put simply, 98.8% of our customers are satisfied and 89.4% have rated us good to excellent. And as for any problems – we make sure we deal with them as soon as they are flagged up; we’re looking for 100% across the board before too long!
Where our business is heading now
Upward! That’s the only direction for NECS – we are really proud of our five years of excellent service across the North West and would like to take this opportunity to thank our loyal staff and our clients for all the support they have given since 9 August 2010. We have great things planned for the future, so watch this space because NECS doesn’t rest on its laurels – we are always looking for new challenges and new horizons and feel that our plans to become a major player as a national cleaning provider are developing well; here’s to the next five years and more!