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Frequently Asked Questions

What services does NECS provide?

NECS provides a comprehensive range of commercial cleaning and facilities management services. These include office cleaning, commercial cleaning, specialist cleaning, contract cleaning, deep cleaning, window cleaning, carpet cleaning, pressure washing, janitorial services and facilities management. Services can be tailored to the requirements of your premises, industry and operating schedule.

What services does NECS provide?

NECS provides a comprehensive range of commercial cleaning and facilities management services. These include office cleaning, commercial cleaning, specialist cleaning, contract cleaning, deep cleaning, window cleaning, carpet cleaning, pressure washing, janitorial services and facilities management. Services can be tailored to the requirements of your premises, industry and operating schedule.

Do you provide facilities management as well as cleaning?

Yes. NECS provides facilities management alongside its commercial cleaning services. Our facilities management solutions can include building management, maintenance and repairs, washroom services, grounds maintenance, janitorial services, waste management, PAT testing, consumables supply and other services designed to reduce the operational burden on your business.

What is included in a standard office or commercial clean?

Every NECS cleaning contract is tailored to the individual premises, so the exact specification will depend on your requirements. A standard clean can include dusting and wiping surfaces, vacuuming carpets, mopping hard floors, cleaning kitchens and washrooms, emptying bins, cleaning communal areas and maintaining high-use areas.

Additional services such as carpet cleaning, window cleaning, deep cleaning, floor treatments and pressure washing can also be incorporated into your cleaning plan where required.

What industries does NECS specialise in?

NECS works across a wide range of commercial sectors, including offices, healthcare, education, manufacturing and engineering, retail, construction, hospitality and leisure. We have experience supporting both single-site businesses and larger multi-site organisations, with cleaning solutions adapted to the requirements of each industry.

Does NECS provide its services in my location?

NECS operates nationwide across England, Scotland and Wales, with branches and local teams covering regions including the North East, Yorkshire, North West, Midlands, South, London and Scotland. If your location is not listed on our website, contact the NECS team to discuss your requirements and available coverage.

What size and type of business does NECS work with?

NECS works with businesses and organisations of all sizes, from smaller independent businesses and single premises to large corporate and multi-site organisations. Our services are bespoke, meaning the cleaning schedule, specification and level of support can be adapted to the size and operation of your business.

How much do NECS' services cost?

There is no fixed price for NECS cleaning services because every premises has different requirements. Your quote will take into consideration factors such as the size of your premises, number of employees, cleaning frequency, operating hours, facilities, equipment and any specialist cleaning requirements.

Contact our team to discuss your requirements and receive a tailored quote.

How do I get in touch with NECS?

Contact our head office on 0800 328 8933, email us at [email protected] or send us a direct email from our website.

How often will you clean our premises?

The frequency of cleaning depends on your premises, industry, occupancy levels, footfall and the areas that need to be maintained. Some businesses may require daily cleaning, while others may need several visits per week or a less frequent schedule.

NECS will assess your premises and create a cleaning specification that provides the appropriate frequency for your business.

Can NECS clean outside our business hours?

Yes. NECS offers flexible cleaning schedules designed to minimise disruption to your business. Cleaning can be arranged before or after normal operating hours, overnight or at weekends, depending on your requirements and site access arrangements.

Do you offer one-off cleans or only ongoing contracts?

NECS provides both ongoing cleaning contracts and one-off cleaning services. This includes one-off deep cleans and specialist cleaning for businesses that need additional support alongside their regular cleaning service.

We already have a cleaning contractor. Can NECS take over?

Yes. NECS can take over an existing cleaning contract and provide a managed alternative to your current arrangements. We can review your existing requirements, identify any areas for improvement and develop a cleaning specification around your premises and expectations.

Are the NECS cleaning team qualified and vetted?

NECS operatives are DBS-checked where required, fully trained and work to documented health and safety procedures. Our teams are supported by ISO 9001, ISO 14001, and ISO 45001 accredited processes to ensure consistent standards across every cleaning contract.

What happens if our regular cleaner is off sick?

NECS provides managed cleaning services designed to maintain continuity if an operative is unavailable. Where a regular cleaner is off sick or on annual leave, we can arrange replacement cover so that your agreed cleaning schedule can continue with minimal disruption.

Is NECS accredited and insured?

NECS is certified to ISO 9001 for quality management, ISO 14001 for environmental management and ISO 45001 for occupational health and safety. We are also Constructionline Level 2 and BICSc certified.

Our accreditations provide a framework for maintaining consistent quality, environmental responsibility and health and safety standards across our operations.

How do you manage health and safety on site?

Health and safety is incorporated into NECS's cleaning processes, from staff training and risk management to the safe use of equipment and cleaning products. Our ISO 45001 certification supports our occupational health and safety management system, while our trained teams follow documented procedures when working on client premises.

For specialist cleaning, we also use trained operators and appropriate specialist equipment and techniques to ensure work is completed safely.

Do you provide the equipment, materials and washroom consumables?

NECS can provide the equipment and cleaning products required to deliver the agreed service, including eco-friendly cleaning products. Depending on your requirements, our facilities management services can also include washroom services, feminine hygiene and the supply of consumables such as hand towels, soap and toilet rolls.

How does NECS keep cleaning standards consistent?

NECS uses defined cleaning specifications and managed processes to ensure that agreed tasks and standards are maintained. Our management teams monitor service delivery and can review cleaning requirements as your premises, occupancy or operational needs change.

Our ISO 9001 quality management certification also provides a framework for monitoring and continually improving the quality of our services.

What happens if we are not happy with a clean?

If you’re not happy with the quality of our services, please get in touch 0800 328 8933, email us at [email protected], or send us a direct email from our website and one of our client services team will contact you.

Does NECS offer environmentally friendly cleaning?

Yes. NECS provides eco-friendly cleaning products as part of its standard services. These products are designed to provide effective cleaning while reducing the environmental impact of the products used.

NECS is also ISO 14001 certified, demonstrating that environmental management is incorporated into our wider business processes.

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